Can I cancel/modify my order once it has been submitted?

Unfortunately not - Once an order is submitted it cannot be modified or cancelled. The good news? You can return your order by mail as soon as you receive your package.

Are shipping fees refundable?

All shipping costs, including returns costs are non-refundable.

When returning by mail, how long will my refund take?

Upon receipt, allow approximately 10 business days for your credit to process and a few additional days for your bank to process it.

Can I get a price adjustment if the price of an item goes on sale or on promotion?

Unfortunately, we do not offer price adjustments for online purchases. Our promotions cannot be applied towards previous purchases.

How do I know I'm buying the right size?

To ensure that you select the best fit possible, please consult our size chart page. If you need more fit and sizing help, please contact us. contact@loalabel.com