We accept returns on all merchandise (excluding FACE MASKS).
You must send an email notifying us of a return request at contact @loalabel.com.
Returns must be requested within 14 days of shipment date and items must be received within 21 days of shipment date. Items received after 21 days or with the tags missing or removed cannot be returned. Item(s) must be in original condition with no signs of wear or damage. Tags MUST be attached on ALL returns.
Please note that ALL FACE MASKS are FINAL SALE.
Refunds are processed to the original form of payment less shipping charges (if applicable).
Customer is responsible for all return shipping costs and fees and is encouraged to purchase insurance, we are NOT responsible for any lost package. Canada Post, UPS, FedEx and USPS are acceptable.
If you wish to exchange, please email firstname.lastname@example.org